Maintenance

Backup your own website

07:35 06 January in Cloud Computing, Cloud Hosting Benefits, Hosting Tools, Maintenance, Tips, Tutorials by Simple Helix Marketing

A website can be a lot of different things. From the small family photo albums to the specialty vendor’s online webstore, anyone and everyone can setup a website. As mentioned in another blog post, maintaining backups of a website is absolutely critical for ensuring a sustained web presence. Although paid backup services are more than adequate for most site owners, there are many distinct benefits to...

Cleaning up after a Magento compromise

15:11 25 October in Magento, Maintenance, Simple Helix Support, Uncategorized by Simple Helix Marketing

The reality of the world today is that Magento site compromises can happen. And when it does, your Business Continuity plans must include steps to bring your online presence back to full capacity as fast as possible. Very often a compromised site may not even appear to be down. Instead it will infect your visitors with malicious software or steal their credit card information. In...

Dirty COW exploit

13:44 25 October in Maintenance, News, Security by Simple Helix Marketing

Over the last several days a new security exploit has gained a lot of attention online. CVE-2016-5195 also known as “DirtyCOW” is a vulnerability affecting any distribution using Linux kernel 2.6.22 and later. The exploit allows a regular user to escalate privileges on the server to the highest level. While this is an important issue to deal with there are actually a couple of reasons...

When Does Your Site Need an External Database?

15:13 20 March in Magento, Maintenance, Tips by Steve Shickles

Magento makes use of the InnoDB engine for MySQL. From a developer standpoint, this is very important since InnoDB implements locking on the row level. Most Magento stores have a high transaction rate, so InnoDB’s row-locking allows only the row being modified to lock, leaving the rest of the table open to modification if needed. While this allows many simultaneous users to perform transactions at...

Nameserver Issue Resolved

22:01 05 March in Maintenance by Steve Shickles

Two of Simple Helix's nameservers ran out of disk space last night and began over-writing the DNS configuration file. This issue was resolved immediately by re-synchronizing the servers. However, the re-synchronization caused both servers to run out of memory this morning, resulting in further issues. Both memory and disk space have been upgraded on all our nameservers to resolve this and prevent it from happening...

Maintenance Scheduled for Friday, Feb 15th

21:20 14 February in Maintenance, News by Steve Shickles

A reboot of all shared hosting servers has been scheduled for Friday morning, February 15, 2013 between the hours of 12:00AM and 4:00AM EST. The reboot is necessary to apply a security update to the server. The reboot will cause approximately 5-30 minutes of intermittent connectivity for your site.If you experience any issues outside of this time frame, please open a ticket with us...

Emergency Maintenance Thursday Feb. 7

22:54 06 February in Maintenance, News, Security by Steve Shickles

Beginning at 12:01 AM EST on Thursday, February 7, and ending at 1:00 AM EST on Thursday, February 7, we will be performing an emergency maintenance. This maintenance will require a full reboot to implement software upgrades.We anticipate each individual reboot to last no longer than 15 minutes. If you plan on making any changes to your website during this maintenance period, you may want...

Emergency Maintenance Jan. 8th

20:28 08 January in Maintenance by Steve Shickles

The following servers are experiencing downtime:gnax-ded84 gnax-ded85 gnax-ds31 gnax-ds33 gnax-ded159 gnax-ds40 gnax-ded181The switch handling traffic to these devices has encountered a power failure. Support staff is on scene correcting the issue and servers will be back online in the next 15 minutes.We apologize and are working quickly to resolve the issue. If you experience any issues outside of this time frame, please open a ticket with us at support@simplehelix.com. If you...

Emergency Maintenance – Friday Dec 7th

23:29 07 December in Maintenance by Steve Shickles

We will be performing emergency maintenance on our servers beginning at 11PM EST and ending at 4AM EST. We will be rebooting all servers on our network and anticipate each individual reboot to last no longer than 10 minutes.If you plan on making any changes to your website during this maintenance period, you may want to reschedule for these changes to be implemented at a...

Maintenance Scheduled for August 5th

15:45 30 July in Maintenance, News, Shared Hosting by Steve Shickles

Maintenance for all shared hosting servers on our network has been scheduled for this weekend. This maintenance will require a full reboot of the server hardware to implement several security and stability updates.Beginning at 12:01 AM EST on Sunday, August 5, and ending at 3:00 AM EST on Sunday, August 5, we will be rebooting all shared web hosting servers on our network. We anticipate...

LA Data Center: Planned Network Maintenance

13:49 26 June in Dedicated Hosting, Maintenance, News, Shared Hosting by Steve Shickles

Upgrades will be performed on the distribution router serving our network. This network maintenance will occur at the following time:Date: July 03, 2012 Start Time: 12:01AM PST End Time: 3:00AM PSTAs part of the upgrade, there will be a short service interruption as data center technicians work to upgrade and replace the router and associated gear. Expected service interruption is between 45 to 60 minutes. This upgrade will...

PHP 5.3 Updates Coming Soon

19:26 29 May in Hosting Tools, Magento, Maintenance, News, Security by Steve Shickles

As you may know, PHP 5.2 is no longer supported and for reasons of security and stability, we will be updating our servers to run PHP 5.3 in the coming weeks.Our target version is PHP 5.3.8, up from 5.2.17 on most servers.Please bear in mind that there are some applications, and older versions thereof, that do not run on PHP 5.3. Most notably are Magento...

October 1st Maintenance – 10:00AM EST – 10:00PM EST

05:03 01 October in Dedicated Hosting, Maintenance, News, Security, Shared Hosting by Steve Shickles

This is the notice of an upcoming network/server migration that will take place on October 1, 2011, from 10:00 AM EST to 10:00 PM EST. Some customers may already be on the new network, or in our LA data center where they will not be affected - if you would like confirmation , please email support@simplehelix.com. During the aforementioned window, Simple Helix network engineers and...

Emergency Maintenance

02:40 03 September in Maintenance, News, Security by Steve Shickles

We will be performing Emergency Maintenance on our core switch this Saturday, 9/3/11 from 9:00-10:00 a.m. EST. Network connectivity to your server may be limited or nonexistent at this time. If you experience any issues outside of this time frame, please open a ticket with us at support@simplehelix.com. If you have any questions regarding this matter, please feel free to contact us at 866-963-0424.Thank you...