Archive for the ‘Mission Statement’ Category

Playing Nicely in the Global Village

Tuesday, March 23rd, 2010

Sure, we all agree that business = time + money.  But can another part of the equation be relative to your community, and your participation in the global village?

A recent study of Indian corporations seems to make that connection, and perhaps it’s worth thinking twice about.

The story “Doing Well Because They Do Good” outlines several leading Indian corporations who routinely hand over up to 65% of their yearly revenue to charitable organizations.

Think about that: 65%.  Over half.  Over half of what you take in, you immediately give back.  In an American culture, that kind of thinking is simply unfathomable.

But is it so far-fetched?

The CEOs and leading executives of the businesses interviewed for the piece EACH described their business model in terms of a social mission.  Money?  Of course they wanted to make money.  Business is business, whether in America or around the world.  But what they planned to do with their investments, and how they intend to give back was what separated them from our local train of thought.  They believed, firmly and unwaiveringly, in taking care of their own backyards.

So this raises the ultimate question: can your business do this?  And how do you start?

Most communities offer tons of ways to give back.  Monetarily, most cities have a Goodwill or a Big Brothers/Big Sisters organization that is always in need.  For volunteer efforts, your local Red Cross or United Way can find a way for your employees to donate their time for a great cause.  And in a world where education is always starving, schools are more than thrilled to receive electronics, supplies, books, and even furniture.  The fabulous site Donors Choose lets your business find a cause that’s personal to your employees and help out; it does not get more amazing than seeing the faces of those that you help.

But does this effect your bottom-line?  Yes, and in more than just one way.  Getting your name out there in a charitable light is a great thing, yes, but just imagine: you’re helping people get to a better place in their lives.  People who, once they are in a better situation, will become consumers.  Those consumers will remember your business, no questions asked.  It also aids in employee retention, with employees seeing their work benefit the greater good and empowering them in their own community.

The ultimate question then becomes not “can your business do this?”, but instead, “when will your business start doing this?”.

Open Communications for Ideal Services

Wednesday, March 10th, 2010

No one likes the Borg.

I feel pretty confident typing that.

If you think about it, movies that portray our future often feature The Villain as some soul-less, monotone voice of an Artificial Intelligence-driven machine that we created and then couldn’t reason with.  I think those are always the bad guys because of that.  Because we can’t reason.  We can’t negotiate.  There is no line of communication there.

If I were to list the most frustrating dealings I’ve had with Customer Service, I’d be inclined to detail countless hours on push-button phone menus, desperately screaming into a handset, “I JUST WANT TO TALK TO A PERSON! WHERE ARE ALL THE PEOPLE?!”  Sure, we all thought we had the magic code when we could just push Zero to get to an operator, but the machines got smart too, and now you can Google hundreds of  elaborate websites dedicated to finding our way back to a real person.

Why?  Why have we done this to ourselves?

Technology is a tool.  It’s a tool for people to use.  It’s a tool for people to use to enhance our communications.  Not to stop our communications, or delay them through countless clicks and buttons, but to enhance them.  To encourage them.  To foster a relationship.  For PEOPLE.

Here at SimpleHelix, we really pride ourselves on communications.  Sure, our products are technology-driven, but we pride ourselves on being accessible people.  Between our support staff, our media department, and even our company president, we like knowing our customers and knowing how we can better enhance their experience.  That’s why we offer several feedback venues: you can always Twitter us, rate your experience at RatePoint, or even giving us an old-fashioned phone call — we list our contact information on our Company page.

And? The best part? If you communicate with us, we’re actually HAPPY!  We LISTEN! We base our business model around what works best for YOU, so your feedback is actually an essential part of how we work.  We’re proud of our successes and learn from our mistakes, so hearing YOUR side of the story is pretty crucial to us.

We know that’s different.  We’d like to believe it’s what makes us a cut above the rest.

And we’re kinda hoping it’s what keeps those Borg machines from destroying us all.

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