Beginning at 12:01 AM EST on Thursday, February 7, and ending at 1:00 AM EST on Thursday, February 7, we will be performing an emergency maintenance. This maintenance will require a full reboot to implement software upgrades.
We anticipate each individual reboot to last no longer than 15 minutes. If you plan on making any changes to your website during this maintenance period, you may want to reschedule for these changes to be implemented at a different time.
Administrators will be standing by during the reboot to make sure everything comes back online. No serious system changes will occur.
If you experience any issues outside of this time frame, please open a ticket with us at email@example.com. If you have any questions regarding this matter, please feel free to contact us at 866-963-0424.
Did you know that Simple Helix is now an Authorized Partner of GlobalSign, a WebTrust accredited Certification Authority (CA) with over 10 years experience. This allows Simple Helix to offer a wide range of publicly trusted SSL Certificates.
GlobalSign has issued 2048 bit SSL encryption since 1998, years ahead of other SSL providers and through a partnership with CloudFlare, GlobalSign provides enhanced reliability when delivering certificate statuses, enabling SSL secure sites to load many times faster. The strongest and fastest SSL security means peace of mind for you and your customers. (more…)
As you may know, PHP 5.2 is no longer supported and for reasons of security and stability, we will be updating our servers to run PHP 5.3 in the coming weeks.
Our target version is PHP 5.3.8, up from 5.2.17 on most servers.
Please bear in mind that there are some applications, and older versions thereof, that do not run on PHP 5.3. Most notably are Magento stores version 1.3.x.x and below. If you are on an older version of Magento, it is strongly recommended that you update as soon as possible as Magento 1.3 is already 2 years of age.
Please also keep in mind that some functions from PHP 5.2 have been deprecated in PHP 5.3 which may cause older ‘legacy’ applications to fail or function abnormally. It is best stability- and security-wise to update any and all applications on your sites and to ensure with your software provider, developer or programmer that PHP 5.3 compatibility is possible. Most applications have a public facing website where details on PHP compatibility can be found. Most notably are the following applications, listed with their version that is compatible with PHP 5.3:
Magento Community Edition 1.4, 1.5, 1.6: http://www.magentocommerce.com/system-requirements
Joomla!® 1.6.x and 1.7.x: http://www.joomla.org/technical-requirements.html
WordPress 3.2: http://wordpress.org/about/requirements/
Drupal 7.x: http://drupal.org/requirements
We hope this update will be smooth and beneficial to all of our customers. If you have any questions, please submit a ticket here. We urge you to make the point of contact in this matter a helpdesk ticket for the best response to your inquiry.
This is the notice of an upcoming network/server migration that will take place on October 1, 2011, from 10:00 AM EST to 10:00 PM EST. Some customers may already be on the new network, or in our LA data center where they will not be affected – if you would like confirmation , please email firstname.lastname@example.org. During the aforementioned window, Simple Helix network engineers and technical staff will be relocating all networking hardware, hosting servers, and other hosting-related inventory to a new enterprise-level hosting center.
We will be performing Emergency Maintenance on our core switch this Saturday, 9/3/11 from 9:00-10:00 a.m. EST. Network connectivity to your server may be limited or nonexistent at this time. If you experience any issues outside of this time frame, please open a ticket with us at email@example.com. If you have any questions regarding this matter, please feel free to contact us at 866-963-0424.
Thank you for your continued support.