SimpleHELIX is an advanced web hosting solutions company located in Huntsville, Alabama. We at SimpleHELIX are determined to provide the fastest and the most reliable web hosting service that our competitors can't match. Our cutting-edge hardware and technology allows us to offer the fastest page loading time for your websites. Our determination to offer the quickest and the friendliest professional 24x7 support makes SimpleHELIX the most reliable web hosting service in the market.
With great emphasis in research and development, SimpleHELIX is always up to date with the rapid advancement of the web hosting industry. You can rest assured that your websites will be powered by the most advance technology used in the market.
Once you start using our services, you will see an immediate boost in performance that just cannot be compared.
We specialize in hosting high-traffic sites with performance intense contents. Whether you are running sites that gets millions of visitors per day or just starting out a small e-commerce store, our experience and our skills provides you with a service that is unrivaled in the hosting industry.
Our servers are strategically located in a private cage in a datacenter in Atlanta, GA - making SimpleHELIX connected to the fastest internet service providers in the US. All of our servers are directly connected to nLAYER, PCCWBTN, TELIA, LEVEL3, XO, SAVVIS, MZIMA, & COGENT. We at SimpleHELIX don't believe in compromising performance for money. Optimized for speed, SimpleHELIX uses a gigabit fiber optic connection directly to our data center's core router.
We provide the fastest page loading time guaranteed. We are so confident that if you find a faster company, we will provide you with free hosting until we can exceed the competitor's performance.
A high performance site is more likely to attract more people, increasing the traffic. High traffic means more customers for business, more viewers of advertisements, and to put it simply, more money in your pocket.
Our support staff consists of well educated, knowledgeable individuals that speak your language. No more running around the loop talking to a computer that may not give the support you are calling for. Get the support that you need right away. Our incredibly fast response time in the ticket system, will ensure that you get the fastest support in the nation.
The word is out. SimpleHELIX is the fastest web hosting service available to date. Providing friendly support backed by our super fast technology, our customers find our service refreshing and simple.
Our competitors rarely offer 100% uptime guarantee with their long term agreements. We at SimpleHELIX strive to do better than our competition. We offer our customers 100% uptime guarantee. We take our services very seriously and it simply does not make sense to offer anything less than 100%.
We are so confident with our uptime that if your web site, databases, email, FTP, SSH or webmail is unusable as a result of a failure in our systems and for reasons other than previously announced scheduled maintenance, coding or configuration errors on your part, we'll credit your next invoice with 1 day hosting free for each 1 hour of service interruption; up to 10% of your next pre-paid hosting renewal fee.
We at SimpleHELIX know we are the fastest, most reliable, web hosting service available in the market. But don't just take our word for it, give us a try. We offer a 30 days money back guarantee. If you are unsatisfied with our service for whatever reason, simply submit a ticket to the Billing Department by logging into your account with a brief description of what made you cancel your services. We'll review your ticket and see if we can resolve the issue for you. If we determine that both parties are unable to resolve the issue, you'll get your money back! For more information on the terms and conditions of this guarantee, check out our terms of serivce
This policy does not apply to any additional services such as domain names, overages, addons, reseller accounts, setup fees, or any fees associated with these accounts.
Accounts suspended, canceled, or terminated by SimpleHELIX for violating our hosting policies do not qualify for the 30 day money back guarantee. For example, if an account is canceled due to spamming, phishing, or another violation, no refund will be issued.
If you paid using PayPal, you do not qualify for a refund.
Any cancelation request will be effective within 24-48 hours upon receipt.
We offer an affiliate's program for our members and professional companies alike. Affiliate's receive an "Affiliate ID" number, and will earn 50% of the first month's shared hosting fees for any referals signing up for shared hosting services using that Affiliate ID number. You can view the terms and conditions of our Affiliate's program in our terms of service.
For more information, simply send us an email describing your interest in our partnership program to affiliates@simplehelix.com. We really look forward to having a long and successful relationship with you.
Do you see yourself working with us at SimpleHELIX? We can never have too many system engineers. If you have the qualifications and a desire to join our team, please send us an email at jobs@simplehelix.com.
SimpleHelix.com will never sell, distribute, reveal, or make available of any customer information. We support the work of the anti-spam organizations. If there is ever a need to contact you in regards to your specific account and service, we will only contact you though email. SimpleHelix reserves the right to make any reasonable adjustments to our terms of service at anytime. Clients agree to abide by any additions or adjustments to our terms of service, as they are available to be viewed by anyone at anytime.
Satisfaction Guaranteed
For Shared and Reseller Accounts ONLY: If for any legitimate reason you are unsatisfied with the services received from SimpleHelix Hosting during the first 30 days, you may request to discontinue our services and receive your full refund by emailing us at sales@simplehelix.com. You must provide us with a reason as to why you are choosing to cancel our services. We are the sole arbiter in determining the validity of your reason. If all possible steps were taken on your side and on ours to correct the situation a full refund will be issued. This guarantee only applies to the first 30 days and does not apply to any accounts other than shared and reseller.
Domain Names and Domain Transfers
As part of our "ethicial hosting guidelines", SimpleHelix Hosting will take necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. SimpleHelix Hosting does not take responsibility for failing to renew domain names. If your domain name was registered via our company, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals unless specifically asked for by sending a ticket to our helpdesk. If you have any questions at all about DNS changes or domain names in general, please email support@SimpleHelix.com
Payments
All invoices will be generated and sent out 7 days before they are due. All clients will receive a reminder of the generated invoice 3 days before the invoice due date. Invoices will be emailed and available on the SimpleHelix Hosting control panel to be paid. Credit card and Paypal payments are only two forms of payment accepted.
3 days after the invoice is due you will receive an overdue reminder. If payment is not received within 48 hours of the overdue reminder the account will be suspended until payment is made. After 30 days from time of suspension, the account will be terminated and remaining invoice balance will be sent to collections.
Please be advised that by selecting the yellow PayPal "Pay Now" or "Subscribe" button, a recurring PayPal subscription will be initiated. PayPal is a third party payment gateway, and as a result, clients are solely responsible for the creation, maintenance, and cancellation of any recurring subscriptions. SimpleHelix does not have the ability to initiate or cancel a PayPal subscription on behalf of our clients. Therefore, it is the responsibility of the client to cancel PayPal subscriptions along with any SimpleHelix services to prevent continuous billing through PayPal. SimpleHelix will under no circumstances issue a refund for PayPal payments. In the instance a duplicate PayPal subscription is created, SimpleHelix will only issue account credit, not a refund in the amount of the duplicate PayPal payment. For questions regarding your PayPal payments, please contact our Billing Department.
SimpleHelix reserves the right to update product and service pricing at any time. SimpleHelix agrees to notify clients 30 days in advance of any hosting plan price changes, and seven days in advance of any "add on" service price changes. Clients will be notified of said changes via support ticket opened on the client's behalf by SimpleHelix staff.
Affiliates Program
Affiliate Program members may choose to withdraw their affiliate earnings to be applied as client account credit. Members may also choose to be paid by check to be mailed to the specified physical address of the affiliate member. Clients wishing to receive their affiliate earnings via check agree to complete and submit a W9 before payout will be processed. Affiliate withdrawals can only be made in the minimum withdrawal amount of $100.00. Affiliate withdrawal payouts will be processed at the end of each month upon receipt of an affiliate withdrawal request. To submit your affiliate withdrawal request, please submit a support ticket.
Cancellations
Shared & Reseller - If you wish to cancel your services, you must file your request via our cancellation form eight days prior to your renewal date. If you submit cancellation of your services between eight and one day prior to your service renewal, you will also need to submit a support ticket to ensure billing of these services does not continue. Services canceled after the renewal date are not applicable for a refund.
If you cancel your account and your payments still continue for any reasons such as 1) by fault of SimpleHelix Hosting staff 2) by fault of the credit card processor 3) by fault of any other payment collection company we are not responsible for any overdraft fees that are issued by your financial institution.
Overage Charges
Our hosting plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge your card automatically if your account requires more resources. You must keep your email address updated within your cPanel, so that you may receive an email when your account reaches certain limits determined solely by our system. You will receive a bandwidth exceedment warning at 80% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, your services may be suspended if your allotments exceed. Clients with overages will be charged $1.00 per GB of overage to be automatically invoiced on your service renewal date. If you chose to upgrade your plan to accommodate your usage, this fee may be waived.
Refunds/Account Termination
If, for any reason, SimpleHelix.com fails to deliver said services, a prorated credit can be issued upon request. No credits will be issued if abuse of our stated policies forces SimpleHelix.com to suspend or terminate your services prematurely. In the event you request account cancellation, once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days.
Cancellations of accounts pre-paid for on a monthly basis will not receive a credit/refund for the remainder of the billing period, therefore we encourge to only submit cancellation when the account will no longer be used. Cancellations of accounts pre-paid on a yearly basis will only receive a pro-rated credit, not a refund, based on the monthly rate of the same hosting plan, where any applicable credits will be issued to the client account and can be used to purchase other services/products by client at anytime. All add-on service payments are non-refundable as they are included only during the life of the hosting plan. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.
In the event your website has been suspended, cancelled or terminated for any reason, SimpleHelix reserves the right (but undertakes no obligation) to retain one or more copies of the information on the website for its own records. SimpleHelix further reserves the right to distribute any information on any website to the information’s owner of record, upon said owner providing adequate proof of ownership as determined in SimpleHelix’s sole discretion. You specifically release and hold harmless SimpleHelix from any claims arising out of the foregoing.
Resource Abuse
Force Majeure
SimpleHelix agrees to take every reasonable precaution to provide the agreed upon services to our clients. However, SimpleHelix is not liable for service interruption due to circumstances beyond our control including but not limited to: natural disaster, fire, downtime caused by failure of the power grid, or downtime caused by government acquisition of SimpleHelix assets.
Suspensions
In the event your website has been suspended for resource abuse (abuse that cannot be resolved by removing/changing a script, etc.) and you do not wish to upgrade to a dedicated server to accommodate your site needs, we will only release the suspension within 24-48 hours. This is to ensure the CPU intensive site slows down in traffic to avoid further damage and problems. A backup will then be provided of your files or you will be allowed FTP/cPanel access for a certain time period.
In the event your website is suspended due to non payment, the site will not be unsuspended until payment has been received and applied to all overdue invoices. Clients have the ability to pay, add funds, and apply those funds to any outstanding invoices through their client area. Services will be unsuspended within 24 hours upon receipt of payment.
Restorations
In the event that any, or all information on your site is inadvertently removed, SimpleHELIX will provide a restore from our backups for a $25.00 fee. If files have been inadvertently removed due to a fault on the part of SimpleHELIX staff, a restore will be provided free of charge at the reasonable discretion of SimpleHELIX.
SimpleHELIX does not routinely monitor the activity of services used by customer for violation of this Policy. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our Services. Although SimpleHELIX has no obligation to monitor Services provided and/or the network, SimpleHELIX and it various affiliates and partners reserve the right to monitor bandwidth, usage, and content from time to time to operate our Services; to identify violations of this Policy; and/or to protect the network and SimpleHELIX customers. In other words,SimpleHelix reserves the right (but shall have no obligation) to pre-screen, review, flag,filter, modify, refuse, or remove any or all content from any Service for any reason.
Prohibted Actions under the Acceptable Use Policy include, but are not limited to:
Objectionable Content- Any content (written, visual, or implied) that:
Impersonation/Forgery:
Network unfriendly activity:
Commercial Email
Access control and Authentication
Proxy Hunters, Spiders, Robots:
We prefer that you self-govern your content and remain responsible and all-knowing of the information your website publicly provides. Even if other users have access to your account, you are responsible for their actions. However, if SimpleHelix.com is made aware of any questionable or objectionable content on a SimpleHelix Hosting-hosted site, we will address the concerns immediately and directly with you to seek a resolution. If any person contacts us about content they have found on an SimpleHelix server that copyrights their own material or that they wish to be removed, we require a proper DMCA notice to begin investigation, but may remove the material in question pending the result of that investigation.
SimpleHELIX believes in the freedom of speech and prefers to advise customers of inappropriate behavior and any necessary corrective action. However, if our Services are used in a way which SimpleHELIX or its distribution affiliates, in their reasonable discretion, believe violate this Policy, SimpleHELIX or its distribution affiliates may take any responsive actions they deem appropriate. Such actions include, but are not limited to, temporary or permanent removal of content, cancellation of newsgroup posts, filtering of Internet transmissions, and the immediate suspension or termination of all or any portion of Services provided by SimpleHELIX. Neither SimpleHELIX nor its distribution affiliates will have any liability for any such responsive actions. The above described actions are not SimpleHELIX's exclusive remedies and SimpleHELIX may take any other legal or technical action it deems appropriate.
SimpleHELIX reserves the right to investigate suspected violations of this Policy, including the gathering of information from the user or users involved and the complaining party, if any, and examination of material on SimpleHELIX's servers and network. During an investigation, SimpleHELIX may suspend the service or services of the customer involved and/or remove material which potentially violates this Policy. You hereby authorize SimpleHELIX and its distribution affiliates to cooperate with (i) law enforcement authorities in the investigation of suspected criminal violations, and (ii) and system administrators at other Internet service providers or other network or computing facilities in order to enforce this Policy. Such cooperation may include SimpleHELIX providing the name, IP address(es), or other identifying information about a customer. Upon termination of a customer's service, SimpleHELIX is authorized to delete any files, programs, data and email messages associated with such account.
You agree that you are solely responsible for (and that SimpleHELIX has no responsibility to you or to any third party for) any content that you create, transmit or display while using any goods or services provided by SimpleHELIX and for the consequences of your actions (including any loss or damage which SimpleHELIX may suffer) by doing so.
The failure of SimpleHELIX or its distribution affiliates to enforce this Policy, for whatever reason, shall not be construed as a waiver of any right to do so at any time. You agree that, if any portion of this Policy is held invalid or unenforceable, that portion will be construed consistent with applicable law as nearly as possible, and the remaining portions will remain in full force and effect. This Policy shall be exclusively governed by, and construed in accordance with, the laws of the State of Alabama.
Privacy for our customers is extremely important to SimpleHELIX. We take your privacy seriously and we do not share your personal information with any third parties without your permission. Your email addresses are not for sale or trade and are strictly guarded. Our Terms and Service agreement prohibits our customers from sending unsolicited bulk commercial email (aka "spam") using our services. If it is brought to our attention that one of our customers is violating this policy, we take steps to stop them and ensure it doesn't happen again. We also do everything within our power to keep non-customers from using our email servers for spam. All client information such as email, phone numbers, addresses, etc is used only for internal purposes. This contact information is used to get in touch with you when necessary and for announcements and our monthly newsletter. Financial information that is collected is used to bill you for products and services.
SimpleHelix.com, makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall SimpleHelix.com, be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site. If there is questionable content on any server in our network, we will not take any action against any material or action until the website is brought to our attention by emailing our abuse department at abuse@SimpleHelix.com.
By using any product or service offered by SimpleHelix, you expressly agree that use of such product or service is at your sole risk. Express as expressly provided to the contrary, the products and services offered by SimpleHELIX are provided on an "AS IS" and "as available" basis. Neither SimpleHELIX nor its parent company, affilitates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant the accuracy, integrity, or completeness of the products or services offered by SimpleHELIX. Further, SimpleHELIX makes no representation that products and services provided on are applicable to, or appropriate for use in, locations outside of the United States. SimpleHELIX and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose, except as specifically and expressly provided to the contrary. No oral advice or written information given by SimpleHELIX or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.
Under no circumstances shall SimpleHELIX or its Associates be liable for any direct, indirect,incidental, special, or consequential damages that result from your use of or inability to use the products and services of SimpleHELIX, including but not limited to reliance by you on any information obtained from SimpleHELIX that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, unauthorized intrusions or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of SimpleHELIX has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through SimpleHELIX. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limiation or exclusion may not apply to you.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM ANY SUCH MATERIAL.
ANY AMOUNTS IN EXCESS OF THE TOTAL FEES PAID TO SIMPLEHELIX OR ITS ASSOCIATES FOR SERVICE OR EQUIPMENT DURING THE SIX (6)-MONTH PERIOD IMMEDIATELY PRECEDING THE OCCURRENCE GIVING RISE TO LIABILITY;
Indemnification:
You will defend, indemnify, and hold harmless SimpleHelix, its Associates, its affiliates and subsidiaries (the “SimpleHelix Parties”) from and against any and all claims, demands, actions, causes of action, judgments, liabilities, damages, losses, injuries, costs and expenses arising from (a) the use or misuse of the Service or Equipment by you or by any person you allow to use the Service or Equipment, or (b) any breach of these Terms by you, including, but not limited to, claims by any owner of the primary location where you use the Service and claims by or through any customers you may have. You also agree to pay each SimpleHelix Party's reasonable attorneys' fees and costs related to prosecuting or defending such claims and to enforcing these Terms, including any and all such fees incurred in connection with any appeal. The rights and responsibilities established in this paragraph will survive any termination of this Agreement.
At SimpleHelix, we understand that the technical support you receive from your webhosting provider is just as important as the service we deliver. We're pleased to provide our customers with access to our "in house", 24/7 Technical Support Team through our support ticket system. Due to the nature of webhosting, there are certain aspects of your site that SimpleHelix cannot manage or support on your behalf for reasons of liability. For your convenience, we've provided the following document to outline what aspects of your website and hosting services our highly capable staff can assist you with.
SimpleHELIX Supports:
Our Clients Support:
About SimpleHELIX
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