Our Facility

Key Features

Simple Helix’s primary tier III data center facility is located in Huntsville, Alabama. We serve clients both big and small with a variety of services including both managed and unmanaged secure colocation, web hosting, disaster recovery and cloud solutions.

Security

With a combined throughput of 42GBps transit, our datacenter facility is well-equipped to handle today’s high-demand, high-availability hosting requirements. Our facilities peer with multiple upstream providers, with intelligent-routing bandwidth, to ensure low response times and voluminous throughput. Our facility has 24/7 armed guards with access controlled by biometric iris scanners, HID proximity card readers, facial recognition and a man-trap with anti-tailgating detection.

Utilities

Our data center is out tted with copper grounding systems and features industry leading closed loop chiller systems to maintain the proper environment for optimal server performance. Powered by multiple levels of redundancy including multiple utility feeds, UPS, diesel generators and robust data replication grids, we ensure business continuity for our customers. We have ve generators on site that are tested weekly and capable of providing many hours of backup power if needed.

Monitoring & Support

Our network operations center is a central hub of activity for our data center. From here we can monitor and maintain our data center infrastructure, schedule patches, upgrades, backups and alert our clients of potential security threats. Our client care support specialist is available around the clock to assist you, both onsite and remotely. Our dedicated engineering staff provides end-to-end services for your environment that can adapt as your company grows and shifts.

Site Specifications

Providing Access to a Superior Operating Environment Where Service and Uptime are Paramount

Location and Site Information

ADDRESS: 165 W Park Loop NW Huntsville, AL 35806

COLOCATION SPACE: 130 racks

FLOOR TYPE: Data hall placement on top of concrete

STRUCTURE: Steel frame structure, tilt-up concrete

LOADING DOCK: Easy access for all size trucks

AMENITIES: Access to our Smart Hands NOC Support, conference room, kitchen/break room, wifi

Power

UTILITY: Huntsville Utilities 2MW Dual Feed

INFRASTRUCTURE REDUNDANCY: 2N+1 and concurrent maintainability

UPS SIZES(S): 600kW each

UPS: APC Modular Symmetra MW System

BATTERY LIFE: 20 minutes at full load

GENERATOR: 2N+1 solution with (4) 1,000kW gensets

Cooling

COOLING: 2N+1 390-ton chiller and pumps

HUMIDIFICATION: Yes

LEAK DETECTION: Smart sensor leak detection

EFFICIENCY: Cooling e ciency within 1.40 PUE at Max Load

Security and Access

CCTV: Yes

CCTV RECORDED: Up to 90 days

INTRUSION DETECTION: Yes

ON-SITE GUARDS: Yes (armed)

GUARD PRESCENCE: 24/7/365

CARD ACCESS: HID proximity card readers/ biometric iris scanner

ACCESS CONTROL: Biometric, card readers, and facial recognition

MAN TRAP: Yes with anti-tailgating detection

Telecommunications

CARRIER AVAILABILITY: Carrier-neutral

FIBER ACCESS: Four (4) diverse ber entry paths into facility

INTERNET SERVICE PEERS: Multi-carrier backbone with diverse paths for redundancy (CenturyLink, Comcast, WOW!, Windstream, Cogent)

CUSTOMER PEERING: Cross-connect directly to carrier peers available

Compliance and Standards

PCI DSS

SSAE 16 (SOC 1)

SAFE HARBOR

DFARS

ITAR

HIPAA

Reliable. Efficient. Secure.

Our modular, fully redundant, and secure data centers provide clients peace of mind for colocation, disaster recovery, and managed & cloud services.

Our Support Team

Our data center staff of engineers, technicians, and customer care specialists offer onsite technical and logistical support 24 hours a day, 7 days a week, 365 days a year. Simple Helix uses the latest innovations to provide real-time, in-service monitoring of your infrastructure and we use advanced event detection systems keep your infrastructure operating with no downtime.

Ready to Get Started? Contact a Simple Helix Sales Engineer Today!