Services

Ensuring Your Important Digital Assets Stay Protected and Connected

Our Services

IT infrastructure demands are greater than ever before, and growing rapidly. Simple Helix believes in designing, developing and managing our facilities for long-term ownership to provide the flexibility for your business to easily expand within a stable and secure environment without relocating your infrastructure.

Colocation

Enterprise Network Solutions

Fiber Solutions for Business

Cloud Hosting and Server Virtualization

Server Management & Monitoring

Data Storage, Protection, & Management

Disaster Recovery

IT Management Services

24/7 Smart Hands

24/7 Support

Protect and Connect Your Businesses with Reliable, Accessible, and Experienced Customer Support for Mission-Critical Operations

Our technicians are here to serve as an extended member of your in-house team of experts to help deliver the highest standard of performance for your needs. They can perform a wide range of remote management and troubleshooting tasks to keep your data center up and running. We make sure all issues are being addressed and get actively involved on-the-ground when the remote support team has exhausted all options.

People First Philosophy

At Simple Helix, we believe that everything grows from being able to take care of the customer and by putting them first. That’s why we focus on providing best-in-class support to our customers.
Simple Helix understands that people make the product. That’s why our 24/7 technical support team is always on-hand to make sure that you get the best service in the industry. Our support technicians are experts in the use and configuration of the technologies that you rely on to run your business.

State-of-the-Art NOC

Our Network Operation Center (NOC) securely and seamlessly connects to your infrastructure, providing the most advanced event detection and e cient work ow management. Our network, server and application monitoring services provide detailed metrics and visibility, allowing our NOC monitoring team to react quickly and troubleshoot effectively.

24×7 Network Monitoring Coverage

Our data center staff of engineers, technicians, and customer care specialists offer onsite technical and logistical support 24 hours a day, 7 days a week, 365 days a year. Simple Helix uses the latest innovations to provide real-time, in-service monitoring of your infrastructure and we use advanced event detection systems keep your infrastructure operating with no downtime.

Smart Hands

IT infrastructure requires around-the-clock maintenance, support and crisis assistance. Our Smart Hands experts are your eyes, ears, and hands onsite, offering a full scope of services including remote management, installation, and troubleshooting. Maximize your data center investment by letting our Smart Hands technical experts assist with a full scope of services including remote management, equipment installation and cabling, logistics support, and asset management.

People First Philosophy

At Simple Helix, we believe that everything grows from being able to take care of the customer and by putting them rst. That’s why we focus on providing best-in-class support to our customers.
Simple Helix understands that people make the product. That’s why our 24/7 technical support team is always on-hand to make sure that you get the best service in the industry. Our support technicians are experts in the use and con guration of the technologies that you rely on to run your business.

State-of-the-Art NOC

Our Network Operation Center (NOC) securely and seamlessly connects to your infrastructure, providing the most advanced event detection and e cient work ow management. Our network, server and application monitoring services provide detailed metrics and visibility, allowing our NOC monitoring team to react quickly and troubleshoot effectively.

24×7 Network Monitoring Coverage

Our data center staff of engineers, technicians, and customer care specialists offer onsite technical and logistical support 24 hours a day, 7 days a week, 365 days a year. Simple Helix uses the latest innovations to provide real-time, in-service monitoring of your infrastructure and we use advanced event detection systems keep your infrastructure operating with no downtime.

Smart Hands

IT infrastructure requires around-the-clock maintenance, support and crisis assistance. Our Smart Hands experts are your eyes, ears, and hands onsite, offering a full scope of services including remote management, installation, and troubleshooting. Maximize your data center investment by letting our Smart Hands technical experts assist with a full scope of services including remote management, equipment installation and cabling, logistics support, and asset management.

Ready to Get Started? Contact a Simple Helix Sales Engineer Today!